Game888 Terms and Conditions – Malaysia Platform Usage Policy

01 Introduction & Acceptance of Terms

Welcome to game888. This Terms and Conditions document ("Terms") governs all aspects of your use of the game888 platform, including the website at game888.bar, the mobile app, and all related services. By registering an account or using any game888 service, you confirm that you have read, understood, and agreed to be bound by all Terms stated in this document.

These Terms constitute a legally binding agreement between you ("Member") and game888 ("Platform"). If you disagree with any part of these Terms, please cease using the platform immediately and contact our support team if you require further clarification.

02 Member Eligibility

To register and use the game888 platform, you must meet all of the following eligibility criteria:

• Aged 21 years and above at the date of registration.
• Not a citizen or resident of any country that specifically prohibits participation in online wagering.
• Acting on your own behalf and not on behalf of another person or corporate entity.
• Has never been suspended or permanently banned from the game888 platform previously.
• Is not enrolled in any self-exclusion program operated by game888 or a related body.

Game888 reserves the right to request proof of age, identity, or citizenship at any time. Accounts found not meeting eligibility criteria will be suspended immediately, and any remaining balance will be handled in accordance with our internal procedures.

03 Registration & Account Management

Each individual is permitted to hold one account only on the game888 platform. Registering multiple accounts — whether using the same or different identities — is strictly prohibited and considered fraud.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and a valid email address. All this information will be verified during the KYC (Know Your Customer) process before your first withdrawal is processed.

• The name on the account must match the name on official identification documents.
• The payment method used for deposits must be in the name of the same member.
• Any changes to account information must be reported to the game888 support team within 14 days.

04 Deposits & Payment Methods

Game888 accepts deposits via a variety of local payment methods including DuitNow, FPX (online banking), Touch 'n Go eWallet, Boost, and several other methods listed on the platform. All deposits are processed through verified, encrypted, and secure payment channels.

The minimum deposit amount is RM10 for most payment methods. No maximum deposit limit is set as a general rule, although daily limits may apply based on account level and KYC status.

• All deposits must be made through an account or digital wallet in the member's own name.
• Game888 does not accept third-party deposits under any circumstances.
• Successful deposits will be credited to your account within 5 minutes. If there is a delay, please contact customer support with proof of transaction.
• Game888 does not charge any processing fees for deposits; however, your bank or digital wallet provider may impose separate charges.

05 Withdrawal

Withdrawals from your game888 account can be made at any time, subject to the following conditions:

• The account must have successfully completed the KYC verification process.
• The minimum withdrawal amount is RM30 per transaction.
• All active rollovers from received bonuses must be fully completed before any bonus balance withdrawal is permitted.
• Withdrawals are processed to the same payment method used for the last deposit, except in special circumstances requiring manual approval.

The withdrawal processing time is 15 minutes to 2 hours for local payment methods for fully verified accounts. Withdrawals requiring manual review may take up to 24 business hours.

06 Bonuses & Promotions

Game888 offers a wide range of bonuses and promotions to members. Each bonus has specific terms stated on the relevant promotions page. The following general terms apply to all bonuses unless stated otherwise:

• All bonuses are subject to rollover requirements that must be met before any withdrawal from the bonus balance is permitted.
• While meeting the rollover requirement, the maximum bet limit is RM30 per wager using bonus balance.
• Bonuses have varying validity periods — any unused bonus balance remaining after this period will expire automatically.
• Game888 reserves the right to void bonuses that have been abused, including through the use of hedging strategies or arbitrage.
• Each bonus type (welcome bonus, reload bonus, cashback bonus, and so on) may only be claimed once unless stated otherwise.

07 Game Rules

All games available on the game888 platform have specific rules that can be viewed within each game's information section. The following general rules apply to all gaming activities:

• Bets that have been confirmed and accepted by the system cannot be cancelled by the member.
• In the event of a technical failure during gameplay, game888 will use transaction logs to determine the valid outcome.
• Wins from games found to contain software errors or bugs will be reviewed, and game888 reserves the right to correct any incorrect payouts.
• The use of automated software (bots), third-party game assistance tools, or any method that provides an unfair advantage is strictly prohibited.
• For Live Casino games, all decisions announced by the live dealer are final.

08 Member Conduct & Etiquette

Game888 is committed to maintaining a safe, respectful, and enjoyable environment for all members. The following conduct is strictly prohibited across all areas of the platform:

• Offensive, obscene, or threatening language used in live chat or any other communication channel with the game888 team or other members.
• Attempts to cheat, manipulate, or exploit vulnerabilities in the gaming system.
• Sharing an account with another individual, including family members.
• Using the game888 platform for purposes that violate the law, including money laundering.
• Spreading false information about game888 on social media platforms or public forums.

Game888 reserves the right to suspend or terminate any member account that violates these conduct guidelines without prior notice if circumstances require it.

09 Account Security

You are fully responsible for keeping your game888 account username and password confidential. game888 provides a two-factor authentication (2FA) feature and we encourage all members to activate it.

• Do not share your login credentials with anyone, including the game888 support team — we will never ask for your password.
• If you suspect your account has been accessed without authorization, change your password immediately and contact our support team.
• Game888 is not liable for losses arising from a member's own negligence in safeguarding their account security.

10 Account Suspension & Termination

Game888 reserves the right to suspend or terminate a member's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to meet KYC requirements within the stipulated timeframe.
• Discovery that a member does not meet the eligibility criteria (age, location, etc.).
• Request by the relevant authorities.

Members who wish to voluntarily close their account may do so by contacting game888 support. Valid account balances will be returned upon completion of the review process, subject to any bonus balance that has not met the rollover requirements.

11 Platform Liability Limit

Game888 makes every effort to provide a stable and reliable service. However, certain situations are beyond our control. game888 is not liable for:

• Service disruptions caused by third-party infrastructure failures, natural disasters, or force majeure events.
• Losses resulting from internet connection failures on the member's end.
• Valid game outcomes deemed unsatisfactory by a member — results based on verified RNG are final.
• Losses arising from unauthorized account access due to the member's negligence in safeguarding their login credentials.

12 Responsible Gaming

Game888 takes gambling addiction and member mental health seriously. We provide a range of tools and resources to help members manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account dashboard.
• Session Limit: Limit your daily play time to maintain a healthy balance.
• Forced Break: Take a break from the platform for 24 hours, 7 days, or a period of your choice.
• Self-Exclusion: Sign up for a long-term self-exclusion program if you need more serious assistance.

If you are concerned about your gaming habits or those of someone you know, please visit the Responsible Gaming for information and available support resources.

13 Changes to Terms

Game888 reserves the right to update or modify these Terms and Conditions at any time. Any material changes will be communicated to registered members via:

• In-platform notifications displayed upon login.
• An email will be sent to your registered address at least 14 days before the changes take effect.

Continued use of the game888 platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the effective date.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of the game888 platform, our support team is available 24 hours a day, 7 days a week:

• Email: [email protected]
• Live Chat: Available on the game888 platform (login required)
• FAQ: Visit FAQ page for answers to the most frequently asked questions

We aim to respond to all inquiries within 24 working hours. For formal complaints, please include your account number and a detailed description of the issue.